Returns & Exchanges
At Alien Smoke & Vape Shop, we want you to be completely satisfied with your otherworldly apparel. If your fashion choices aren't a perfect fit, you can return or exchange unworn items within 30 days of delivery.
Initiate Your Return
Visit our online portal and enter your order number and email address to select the items you wish to send back to our home base.
Prepare the Package
Securely pack the items in their original packaging, ensuring all tags are attached and the garment is in its original, unworn condition.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location to begin its journey back to us.
Receive Your Refund
Once our team inspects the return, we will process your refund or exchange within 5-7 business days, notifying you via an intergalactic confirmation email.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing